Why empathy may be the most strategic advantage in the age of AI. I’m currently participating in a program with   Harvard Medical School , and yesterday I read an article by   Dr. Robert Brooks   that stopped me in my tracks. It wasn’t a topic that was new to me (or to you) – just presented in a way that connected differently. And perhaps also, because of a few recent experiences I’ve had as both customer and patient. It got me thinking (again) about a topic many in business